Lowongan IT Helpdesk di Shopee Jakarta


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Lowongan IT Helpdesk di Shopee Jakarta

The People, Legal and Finance teams at Shopee play a crucial organizational role in Shopee. The teams are responsible for all employees and their business needs by channeling important resources to support all the key functions in the company. People is key to Shopee. Therefore, as Shopee expands, there is an increasing need to develop and support our employees to bring Shopee to greater heights.

Job Description:

  • Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users’ requirements
  • Troubleshoot and resolve application issues, maintain and update technical support documentation
  • Handle asset management, maintain inventory and liaise with vendors
  • Manage IT infrastructure, system monitoring and reports
  • Implement and monitor office IT security and antivirus
  • Other duties include performing first level troubleshooting and support for scheduled server backups

Job Requirements:

  • Diploma or degree in Computer Sciences, Information Technology or a related field preferred
  • In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration
  • Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals
  • Professional Qualification – Microsoft Certified/CCNA is a plus
  • Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
  • Competent at documenting standard/applications operating procedures
  • Ability to cover after-office hours and weekend support if there are any infrastructure issues
  • Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
  • Has passion for technology and wants to make a difference with technology solutions
  • Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills

 

 

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